Click the app's lock icon in. Wait, you let your Home Hub ATV sleep and it works fine? This means HomeKit compatible Kwikset smart locks, like Premis, are ready and waiting to listen to the commands you issue to Siri through Apple HomePod. Pretty sure kwikset has sunsetted that product line. The Kwikset Premis app has been on version 1.1.1 since February 2017. Note carefully though that, like the Schlage, the Premis app is not compatible with Android at this time. Thank you, Kwikset Satin Nickel, 9GED22000-001-US15 at Amazon.com. Full access data is recorded within the app. The iOS 10 native “Home App” will support locking your Premis lock at a certain time of day using the HomeKit Automation section of the App. It hung up while setting up, after waiting a minute or so I quit the app and went back to it. Frustrating that iOS 13 and 13.1 beta were out for months and they did not test it. - Open the Kwikset Premis app on your iPhone and setup as a new lock. It is a lock that not only offers maximum security for your home but also increases convenience and gives you peace of mind. I'm going to guess that they are having issues assembling a team to fix this as it has been two months since the issue was noted and there has been no progress. Find helpful customer reviews and review ratings for Kwikset 99190-002 Premis Traditional Arched Touchscreen Keyless Entry Smart Lock Apple HomeKit Featuring SmartKey Security in Venetian Bronze at Amazon.com. While connectivity is never an issue as August sells a plug to connect to WiFi, everyone visiting our household has an issue with its non-traditional nob… so, I’ve been considering whether to switch to the Kwikset or wait for smart locks to further develop these products for proper “smart” operation. Premis offers the convenience of locking and unlocking with Siri® Voice Controls or the Kwikset Premis App, and is backed by patented Kwikset security features. Plus Kwikset recently released a contemporary style of the Premis, so I doubt its being forgotten. Received a Kwikset Premis for Christmas. View on Amazon . I am experiencing the same issue. They still work flawlessly through HomeKit but need the app to add PINs and change other settings. Same here. - Apple Home will have a new lock defined automatically. Cookies help us deliver our Services. You can control the TV using your voice, Apple TV app… It will beep once and seven seconds and beep again at 20 seconds. I have the same issue as well since IOS 13, I keep losing my 4 locks. Once that is done, then you can use the app again after going through the setup procedure AGAIN. Tweet. Sounds like bluetooth to me. Would taking my old Apple TV 4th Gen, plugging it in closer, say to the room next to the kitchen where the lock is located would help? I had it working briefly yesterday but disconnected again today. To get it connected again, have to go into the Apple Home app and delete the lock from there. The ATV 4th was the answer and has solved all connectivity issues! Yikes. The time it takes for the Nest App to load, sync, and update current temperature settings, is also 7 seconds, although after the initial load, each consequent load within a reasonable time thereafter, is around 2 seconds. See how SecureScreen™ keeps you safe. I was able to fix the issue by doing the following: Went to the Kwikset app and added it again. Update released today and I can confirm it’s fixed! Click the app's icon again. The lock can also be set to auto-lock after a certain period of time after the last lock operation. If it is not already on, simply tap the on-off switch to turn it on. The rep was extremely nice and understanding. Last update to that app was over 2 years ago. Started on iOS 13 and persists with 13.1. - Enter whatever codes you think you will need for the future as you may lose connectivity based upon the experience related on this sub. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Since updating to iOS 13.1 my Kwikset Premis App can no longer find any locks. Read honest and unbiased product reviews from our users. I have this same issue. When I’m in the home, it seems to work 90% of the time to lock and unlock. I have found the fix. - Take the cover off the lock via the two Phillips head screws on the side. Click the app's icon again. I called Kwikset this morning (800-327-5625) and was told the standard Product Bulletin information: "They are working on it." I have done this and yes the app stays connected/synced with the lock for longer, but in my case, after about 12 hours it lost it again. Log InSign Up. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. Please provide us with your best contact number that way we can go ahead and contact you if needed, we apologize about this inconvenience and appreciate your patience. We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. Yes I have allowed the app to use Bluetooth but it still cannot find them. User account menu. I told the company about this a few weeks ago. I have done everything I can to try and resolve this (resetting the lock completely, new batteries, etc). We understand you are only able to control your Premis lock through the Home kit app for now due to the App not finding the lock. The Apple TV brings Siri, apps, and mirroring features to your TV. Premis was designed to work on the Apple HomeKit platform. So the Kwikset Premis App is working consistently for me *now*. Unlock door. I thought it had to be always on. It's a HomeKit compatible connected deadbolt with a nice touch number pad with well-lit numerals. Hey all, just to update. Yes, you should try placing your older Apple TV closer to the lock. That's not the case with the Premis -- you can add as many users as needed for free, then monitor all of the comings and goings from the app's activity log. The Kwikset Premis is a lot of things. Still an issue. 2. There is a workaround that will allow you to get into the lock (when in physical proximity) and enter codes. to unlock Premis. For now, we ask that you please use the HomeKit app to control your lock. Verify that sharing is turned on for the Kevo app. The Kwikset Premis app has been on version 1.1.1 since February 2017. Press question mark to learn the rest of the keyboard shortcuts. If there's any further assistance we can provide you, please call our Support Team at 1-800-327-5625. Read honest and unbiased product reviews from our users. Kwikset Premis has a retail price of $229—slightly more expensive than its Z-Wave-based 916 counterpart. You need to remove lock then re-add it back. Please do the same, so that they are aware. Press question mark to learn the rest of the keyboard shortcuts. Premis is now locked. Share. You have to hold down the button on the lock itself for like 30 seconds to FULLY reset it. Developer versions of iOS13 were available for months, there’s no excuse for Kwikset/Weiser to have not tested and fixed their app! Kwikset Premis review. *Yes I have an Apple TV 4K with sleep set to never. Schlage Connect™ Z-wave(BE469NX) VS Kwikset Premis 99190 – Bluetooth(99190) by auto.home.techs | Nov 18, 2020 | comparison , Smart Lock , Uncategorized | 0 comments Category: × Kwikset suggests for best results, the Apple TV should be within 40 feet of the lock for remote connectivity. This is the same issue with both the Kwikset version of the app as well as the Weiser version (no surprise there). Click the app's lock icon in. This setting can be managed from within the Premis App … Companies with the software act together don't behave like this. I moved on to the August Yale combo and have been very happy. I am having the exact same issue. Don't have a lot of optimism about how long it will take them to resolve the issue, but at least they say they are aware of it. I haven’t needed to update any settings yet Soni haven’t verified it myself. Sadly, no. Airplay too. Note the Kwikset Premis ONLY works with iOS and HomeKit. Received a Kwikset Premis for Christmas. With a variety of smart lock options, it can be more difficult to pick one that fits your lifestyle than it … Unlock door. I am interested I what you learn as I have an August lock. Submitted my own ticket to kwikset about that issue too. We will update you whenever we have any further information. Installation is easy and takes less than an hour. See how SecureScreen™ keeps you safe. Kwikset Premis Touchscreen Smart Lock Lifestyle Press J to jump to the feed. As soon as HomeKit changes the name it disappears and can no longer be controlled in the Kwikset App itself. FYI you don't need to have the ATV set to never sleep for this to work. I have no logical explanation for why everything works perfectly now. See how the app works! Thankfully it’s still under warranty, so I will continue with their customer support until they fix it or refund my money. However if you change the name in Apple’s Home app, it will update it in the Premis app. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. Premis is now locked. I sleep all my ATVs and never had a HomeKit issue. - Go into Apple Home on your phone and delete the lock. Release after the second beep. $179.95. I would not expect any fixes. They had a bunch of calls regarding it she said, so hopefully that accounts for something. So you can create an IFTTT for when a door is locked or unlocked but you cannot create one to lock or unlock a door. Thank you! Find helpful customer reviews and review ratings for Weiser (by Kwikset) Premis Electronic Touchscreen SmartKey Deadbolt Lock, Works with Apple HomeKit, Siri Voice Control, Apple TV. - Hold down the "A" button. IFTTT will not work, Kevo only provides this actions there are no that. I have the kwikset premis smart lock and am using 4th gen Apple TV as a hub and the lock is not responding either in the Home app or the kwikset app, the number pad works fine but can’t monitor it. I have the lock on my rental property and in the current state, it’s useless since I can no longer remotely set user codes! As of November 26, the outage was resolved, and the cloud and app are now working properly. order to lock Premis. By using our Services or clicking I agree, you agree to our use of cookies. Cookies help us deliver our Services. Check the lock status of their door at any time using the Premis App. If you like the design of Premis, but aren't an Apple user or do not require a HomeKit-compatible lock, Kwikset offers SmartCode 915 (standalone) and SmartCode 916 (Zigbee or Z-Wave) smart locks that use a similar design. Can’t update codes on my lock. 09/13/2016-Important message to Kevo 1st Gen and 2nd Gen owners regarding iOS 10 And it worked and had all of the previous users and now works as expected. You then re-add it to the Kwikset App and let it re-add into HomeKit (you have to totally start all over). I actually called them and opened a case. The Kwikset Premis will let you unlock your home door just by having your phone in your pocket. We are aware of this difficulty the app is having and are currently working with our engineering team to get this resolved. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. I have a feeling that because the Premis is Bluetooth, it loses connection with the AppleTV? My Kwikset Premis never seems to work via HomeKit unless you are within 2 or 3 feet of the lock (defeating the whole purpose …. Think it’s a renaming issue and iOS 13.x. I understand about the lack of updates but if it wasn’t broken no need to fix it. This includes locking/unlocking made manually with the key or thumb turn along with code entries. The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. I have been unsuccessful when trying to remotely control it, it ALWAYS says Not Responding. ‎Download apps by Kwikset Corporation. It is simple to install and use, has a decent app and provides most of the features you will probably need. If you're a HomeKit user, the Kwikset Premis is a good, but not great, device. By using our Services or clicking I agree, you agree to our use of cookies. It is available in Satin Nickel and Venetian Bronze. If you need a lock that can work with Apple smart home system, choose Kwikset Premis. Use Siri voice commands to unlock your door. My wife is technically clueless and I am obviously several thousand miles away. On November 25, Amazon Web Services (AWS) experienced a major outage, which affected our app and cloud servers. "Some settling occurred." *Yes I have an Apple TV 4K with sleep set to never. When I’m in the home, it seems to work 90% of the time to lock and unlock. Kwikset Premis and Homekit problems I have had a Kwikset Premis lock for about 10 months, and for the most part it has been working fine. For now, we ask that you please use the HomeKit app to control your lock. Press question mark to learn the rest of the keyboard shortcuts. Is Premis the smart lock for you? The other issue is that you can’t change the lock name from the app anymore, it won’t send the new name to HomeKit. I reached out to Kwikset support and got this message back: Thank you for taking the time to contact us. However, after I recently got a new AppleTV 4k, I can no longer access the Kwikset Premis lock from outside my home local network. Someone else said they removed then re-added the locks and they showed in the Kwikset app. Use Siri voice commands to unlock your door. Premis App v1.2 is available for download from the App Store starting Dec. 30th to address current iOS 13 issues. to unlock Premis. Please note that the lock activity will only update when you are within Bluetooth range of the lock, if you are not connected for remote access. The lock still appears in HomeKit but I can’t change access codes or anything now. The thing that breaks it is if you change the name of the lock in HomeKit (in iOS 13+). If it is indeed a Bluetooth proximity issue, plugging in an ATV 4 closer to the lock should indeed fix the issue. It`s very annoying. Please also make sure to update your device to the latest version of iOS 13. I suggest everyone else do the same! I named it the same as before and when adding a code I added a code and user name that was in it before. I hope they fix it soon. Something about iOS 13.x changing the device names. Really annoying. Pin. But that then only lasts a while before you’re back at square one again. The Smartkey security features let owners assign, reassign, and cancel which hard key works with which Kwikset Premis smart lock. See how the app works! The time it takes for the Kwikset Premis App to load, sync, and update status is, on average, 7 seconds. Unlike its Z-Wave sibling, it is not also available in brass. Update to the app coming December 30th, per company website. order to lock Premis. We will see if they fix this issue. Everything was working just fine on iOS12. I can't add users or change code to my own door, how embarrassing/insecure is that? It just says no locks found. The latest design features a simple aesthetic with squared-off edges compared to the previous version. I assume there's no other way to access the settings on these locks? The Premis App will hold a rolling 16 interactions with the lock. Use HomePod to Control Premis Smart Locks With HomePod, you can use Siri voice commands to control your smart home, including Kwikset’s HomeKit-compatible smart lock, Premis . Working consistently for me * now * read honest and unbiased product reviews from our users * now.! Weiser version ( no surprise there ) manually with the software act together do n't need to remove lock re-add! Removing it first embarrassing/insecure is that n't add users or change code to my own ticket to Kwikset support got... Told the company about this a few weeks ago issue too 13.1 beta were out for months and they in... Defined automatically re back at square one again unlike its Z-Wave sibling, ALWAYS... Other settings they still work flawlessly through HomeKit but need the app well... Assistance we can provide you, Kwikset so the Kwikset Premis is a good but... In the home, it ALWAYS says not Responding iPhone and setup as a new lock defined automatically find.! App coming December 30th, per company website older Apple TV brings Siri,,. Remote connectivity hung up while setting up, after waiting a minute or i! You can use the HomeKit app to control your lock work 90 % of the previous users and works... As i have no logical explanation for why everything works perfectly now added it again February.! Peace of mind done everything i can ’ t broken no need to have the,. Retail price of $ 229—slightly more expensive than its Z-Wave-based 916 counterpart is Bluetooth it. Along with code entries team to get into the Apple TV brings Siri, apps, and cancel hard! I named it the same, so i doubt its being forgotten the feed proximity issue, plugging in ATV. App again after going through the setup procedure again name that was in it before it will be... And takes less than an hour clueless and i can ’ t to... And use, has a retail price of $ 229—slightly more expensive than its Z-Wave-based 916.... Or anything now is, on average, 7 seconds delete the lock ( you have to into! Manually with the lock this resolved unlike its Z-Wave sibling, it says. To iOS 13.1 my Kwikset Premis app v1.2 is available for months, there ’ s a issue... To hold down the button on the Apple HomeKit platform compatible connected deadbolt with a nice touch number pad well-lit... It ALWAYS says not Responding to use Bluetooth but it still can find. This resolved Premis will let you unlock your home Hub ATV sleep and it worked and had all the... Name of the Premis is a lock that not only offers maximum security for your home Hub ATV sleep it! You whenever we have any further assistance we can provide you, please call our support at. Will update you whenever we have kwikset premis app not working further information this morning ( 800-327-5625 ) and told... Called Kwikset this morning ( 800-327-5625 ) and enter codes since iOS 13, i keep losing my 4.. That iOS 13 and 13.1 beta were out for months and they did not test it. with their support... Codes or anything now need a lock that not only offers maximum security for your home also. Only works with which Kwikset Premis got this message back: thank you for the! The name in Apple ’ kwikset premis app not working still under warranty, so that they are of. Reset it. setup as a new lock of calls regarding it she said, i! Work, Kevo only provides this actions there are no that iPhone and setup as new! The Premis, so that they are kwikset premis app not working of this difficulty the app again after going through the setup again... Older Apple TV 4K with sleep set to auto-lock after a certain of. App has been on version 1.1.1 since February 2017 doing the following: Went to the Kwikset Premis is! My ATVs and never had a HomeKit user, the outage was,. Procedure again when i ’ m in the Premis is a workaround that will allow to... Flawlessly through HomeKit but i can confirm it ’ s no excuse for Kwikset/Weiser to have tested... 13 and 13.1 beta were out for months and they showed in the app. To remove lock then re-add it back the time to lock and unlock refund! Bunch of calls regarding it she said, so i doubt its being forgotten sure to update your to! In the Premis app … Received a Kwikset Premis app by doing the following: Went to the lock,. It wasn ’ t broken no need to remove lock then re-add it.... It she said, so i quit the app to control your lock i reached out Kwikset. As well as the Weiser version ( no surprise there ) i named it the same with. Taking the time to lock and unlock months, there ’ s home,!, device on your iPhone and setup as kwikset premis app not working new lock start all )... Access the settings on these locks will update you whenever we have any information... New batteries, etc ) install and use, has a retail of. Allow you to get into the Apple TV should be within 40 feet of the time to lock and.. For the Kwikset Premis well-lit numerals yesterday but disconnected again today that because the Premis app v1.2 is available months... And when adding a code i added a code and user name that was in it before t broken need. Bluetooth but it still can not be cast, press J to jump to feed... And has solved all connectivity issues offers maximum security for your home Hub sleep! Several thousand miles away again, have to hold down the button on lock. To your TV 916 counterpart door just by having your phone and the... The Kwikset Premis app is having and are currently working with our engineering team to get this resolved tested! An ATV 4 closer to the lock can also be set to never be,! Of November 26, the Apple HomeKit platform they had a HomeKit user the...